Reliable Support = Smooth Sailing
Support is about understanding your needs, addressing your concerns and providing practical solutions. Just getting assistance shouldn’t be your goal; you should aim to gain a team that truly comprehends your everyday challenges.
Addressing Your Challenges
Our Support Services extend across all product groups, offering a single point of contact. Each sector – rigs, shipping, and fishing – comes with its distinct challenges. From tracking rig statuses to troubleshooting communication hiccups, support can have you covered.
How We Support You
Option's Support Services connect you with experts who closely monitor your operations. Are your operations running smoothly? Are there any technical glitches affecting your efficiency? Being proactive secures that any issues are tackled both promptly and effectively.
You Set the Terms
Maritime operations are diverse and dynamic, so a support structure must be able to adapt to your requirements, offering crucial flexibility. Whether you need support during business hours or round-the-clock, your preferences will be accommodated.
What You Can Expect
Timely responses from knowledgeable professionals who understand the intricacies of your operations. The gap between technology and your goals should always aim to be bridged. With Support Services, you can gain a partner dedicated to offering solutions until the challenge is resolved.
Don´t just fix issues; prevent them. Your operations are monitored proactively, anticipating needs and identifying potential hurdles before they disrupt your workflow.
Partnering for Your Success
With us, you're not sailing solo; you're partnering with a team that is committed to providing smooth sailing on your journey to success.
A straightforward and well-guided journey
Throughout the process, we aim to contribute with our expertise across multiple phases. We engineer architectures for servers, equipment and networks, prioritising security and performance. During operations, we closely monitor IT infrastructure and communication performance, offering timely support to users. Our installation phase comprises rigorous testing, meticulous packing and on-site assembly. Finally, demobilisation ensures data capture, secure shutdowns and equipment preservation.
Step 1: Projecting Solutions
Your journey begins with us mapping out the most suitable solutions tailored to your unique needs. We meticulously design communication strategies that align with your operational goals. Whether it's satellite or LTE links, we gather offers and help you plan the distribution of bandwidth onboard, ensuring a well-functioning communication network.
Step 2: Survey for Precision
To optimise the placement of equipment and enhance communication, we conduct a comprehensive 3D site survey. By scanning relevant rooms, we ensure efficient equipment placement and improved support communication. We map available network infrastructure, power sources and more, setting the stage for a successful implementation.
Step 3: Shipment, Installation, and Training
Once the site survey is complete, we expertly pack the equipment and coordinate its safe shipment to your rig. Our skilled crew handles on-site installation, provide comprehensive user training and make sure that you have all the necessary support contact details.
Step 4: Operation and Support
With the installation complete, we provide comprehensive documentation, including room plans, network overviews and drawings of WAN and LAN configurations. As you embark on operations, our 24/7/365 support desk is available to swiftly address any concerns, providing uninterrupted functionality.
A single point of contact for all your IT/ICT solutions
If you have a complex web of suppliers, we can help you untangle it and provide a single point of contact for all your IT/ICT, network and communications solutions. In other words, you can do what you do best and let somebody else handle the technical stuff.
We exist for those seeking a proactive approach, high performance, 24/7/365 support and tailored solutions that adapt to your unique needs.See our products
What does it cost?
Prices will vary depending on the project. Pricing in the engineering phase is calculated according to time and material. During installation there are day rates for personnel. The cost for operations is based on day rates for equipment, services and communication, whilst demobilising is based on day rates for offshore hours and hours onshore.
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