A reliable partner with industry expertise

It all begins with a conversation. When you reach out, we start by understanding your unique needs. We listen, ask questions and delve into your requirements. This initial touchpoint is all about exploring possibilities and getting to know each other.

Once we've grasped your needs, it's time for a comprehensive audit. Our experts dive deep into your existing setup, analysing every aspect to identify what works, what can be improved and what adjustments are required. This thorough assessment ensures a clear understanding of your current situation.

With insights from the audit, we craft a tailored solution that aligns perfectly with your requirements. This stage involves detailing the changes, improvements and solutions that will be provided. This is the point where expectations are set, and our teams work together to ensure a common vision.

Effective communication is our cornerstone. Regular meetings, documentation and demonstrations are central to this phase. Close collaboration ensures that every detail is addressed, from technical aspects to deployment strategies. Our teams work hand-in-hand to build a solution that suits your specific needs.

To streamline the process, certain information is required from you. This can include details about your current systems, goals and desired outcomes. The more we understand your ecosystem, the better we can tailor our solutions to fit seamlessly.

Once the solution is mapped out, an offer is presented that outlines the scope, deliverables, timelines and costs. This offer is a comprehensive document that serves as a roadmap for our collaboration. You will have a crystal-clear view of what to expect.

Your active engagement is vital for success. We'll work closely with your team, aligning processes and addressing any questions. It's a partnership built on mutual trust and commitment, where your input is valued at every step as we work towards a shared goal.

While the timeline can vary depending on the complexity of the project, a typical journey spans 1-6 months. Our dedicated project manager and technical lead ensure a smooth transition, whilst we work together, communicating regularly and executing the project efficiently.

Our collaboration doesn't end with project completion. We're here to support you post-implementation, ensuring that your solution continues to perform optimally. We're just a call away for any queries, adjustments or enhancements you may need.

Ultimately, our goal is your success. The customer journey with Option is designed to create a seamless and transparent process. We're not just delivering solutions; we're building lasting partnerships. Your vision is our mission, and together, we'll chart a course to reach it.