Seamless Support for Your Journey
In need of support?
We understand that challenges can arise at any time, which is why we offer dedicated assistance through our comprehensive support services.
Our help desk support is available to you round the clock, every day of the year. Whether it's a pressing issue or a simple query, our service desk team is dedicated to easing your day-to-day business challenges and solving any problems that arise.
We believe in going the extra mile, continuously improving our service and support to meet your needs effectively.
Send an e-mail
support@option.no↗
Give us a call
+47 51 29 07 07↗
Want us to reach out?
To facilitate a prompt response, share your details and message with us. We are committed to ensuring the safety and security of your data, adhering to all relevant regulations. By choosing to engage with us, you're in control and can count on a timely, reliable and secure support experience.
A Partner in Your Success
Our support philosophy revolves around proactive assistance and unwavering follow-up. We're here not only to address your IT/ICT-related issues but also to exceed your expectations. Even if a challenge falls beyond our usual scope, you can trust us to do our utmost to assist you diligently.
Service Provider Response Time
Within 1 Hour
We value your time and urgency, ensuring that our experts are there when you need them.
Security Aligned
Compliant with NOG104, 110 and 123Y
Our data's safety and compliance are paramount, and our support reflects that commitment.
Resolution Time
Typically within 1-2 Days
Prompt resolution is our priority, ensuring minimal disruption to your operations.
First Call Resolution
90%
Our expertise ensures that most issues are addressed comprehensively in the first interaction.
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The framework for your support success
The specific objectives of the SLA
- Clearly define service ownership, accountability, roles and responsibilities.
- Present a concise, measurable and transparent description of the services provided to the customer.
- Ensure that the perceived expectations of service provision align with the actual service support and delivery.
Service Availability
- Telephone support: Available 24/7, Monday to Sunday
- Email support: Monitored 24/7, Monday to Sunday
- Onsite assistance, critical & high priority (travel to land base/heliport):
Northern Europe - 8 hours
Europe - 12 hours
Worldwide - 24 hours
services covered in SLA
- Managed telephone support
- Monitored email support
- Remote assistance using Remote Desktop and a Virtual Private Network where available
- Planned -and emergency onsite assistance (additional costs may apply)
- 24/7 Monitored system health checks
- Monthly interval system health checks
In support of services outlined in SLA
Option will respond to related incidents and/or requests you submit within the following time frames:
- 0-5 hours for issues classified as critical/high priority
- Within 12 hours for issues classified as medium priority.
Remote assistance will be provide in line with the above timescales dependent on the priority of the support request.
Have specific questions or concerns?
Reach out, and we'll be glad to assist you further.