Seamless Support for Your Journey

We are here to help

In need of support?

We understand that challenges can arise at any time, which is why we offer dedicated assistance through our comprehensive support services.

Our help desk support is available to you round the clock, every day of the year. Whether it's a pressing issue or a simple query, our service desk team is dedicated to easing your day-to-day business challenges and solving any problems that arise.

We believe in going the extra mile, continuously improving our service and support to meet your needs effectively.

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Give us a call
+47 51 29 07 07↗

Gorm E. Johnsen

Gorm E. Johnsen

Senior IT Consult
Ravn Gundersen

Ravn Gundersen

Senior IT Consult
Alexander Waaland

Alexander Waaland

Senior IT Consult
Artur Butkus

Artur Butkus

IT Consultant Apprentice
Get in touch

Want us to reach out?

To facilitate a prompt response, share your details and message with us. We are committed to ensuring the safety and security of your data, adhering to all relevant regulations. By choosing to engage with us, you're in control and can count on a timely, reliable and secure support experience.

Reach out and we will be in touch

Easing your work day

A Partner in Your Success

Our support philosophy revolves around proactive assistance and unwavering follow-up. We're here not only to address your IT/ICT-related issues but also to exceed your expectations. Even if a challenge falls beyond our usual scope, you can trust us to do our utmost to assist you diligently.

Service Provider Response Time

Within 1 Hour

We value your time and urgency, ensuring that our experts are there when you need them.

Security Aligned

Compliant with NOG104, 110 and 123Y

Our data's safety and compliance are paramount, and our support reflects that commitment.

Resolution Time

Typically within 1-2 Days

Prompt resolution is our priority, ensuring minimal disruption to your operations.

First Call Resolution


Our expertise ensures that most issues are addressed comprehensively in the first interaction.

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Service Level Agreement (SLA)

The framework for your support success

The specific objectives of the SLA 
  • Clearly define service ownership, accountability, roles and responsibilities.
  • Present a concise, measurable and transparent description of the services provided to the customer.
  • Ensure that the perceived expectations of service provision align with the actual service support and delivery.
Service Availability
  • Telephone support: Available 24/7, Monday to Sunday
  • Email support: Monitored 24/7, Monday to Sunday
  • Onsite assistance, critical & high priority (travel to land base/heliport): 
    Northern Europe - 8 hours
    Europe - 12 hours
    Worldwide - 24 hours
services covered in SLA
  • Managed telephone support
  • Monitored email support
  • Remote assistance using Remote Desktop and a Virtual Private Network where available
  • Planned -and emergency onsite assistance (additional costs may apply)
  • 24/7 Monitored system health checks
  • Monthly interval system health checks
In support of services outlined in SLA

Option will respond to related incidents and/or requests you submit within the following time frames: 

  • 0-5 hours for issues classified as critical/high priority
  • Within 12 hours for issues classified as medium priority.

Remote assistance will be provide in line with the above timescales dependent on the priority of the support request.

Who are we?

Explore our journey, vision and expertise

Learn more about us

Pain-free IT and ICT Solutions | Option


Have specific questions or concerns?

Reach out, and we'll be glad to assist you further.